Support & FAQ

Answers to the most common questions. Still stuck? We're one email away.

What is Tradebook?

Tradebook is a gamified learning app that teaches general, publicly-available trading concepts — candles, market structure, risk and strategy — through short interactive lessons guided by Berry and Billy. It is educational only: it is not financial, investment or trading advice, is not a broker, and never places trades or handles real money.

Do I need to create an account?

No. You can start learning immediately — no email, no password, no sign-up. Your progress is tied to an anonymous profile on your device. We do not collect your name or contact details.

Is it free? How does the subscription work?

You can start for free and keep learning with a daily allowance of lessons. An optional subscription unlocks unlimited access. Subscriptions are billed by the App Store to your Apple ID, renew automatically until cancelled, and can be managed or cancelled any time in your device Settings › Apple ID › Subscriptions. We never see or store your card details.

How do I restore a purchase?

Open the app, go to the upgrade screen or your profile, and tap “Restore Purchases”. This re-links any active subscription bought with your Apple ID — useful on a new device or after reinstalling.

How do I delete my data or account?

In the app, open your Profile and choose Delete account. This permanently removes your profile and all associated learning data. You can also email us and we will help you erase your data. Full details: tradebookapp.net/legal/delete-account

How do I get help or report a problem?

Email us at support@tradebookapp.net with a short description and, if you can, your device model and app version. We read every message.

support@tradebookapp.net